Refunds & Returns
We hope you love your Leka Monde purchase. If something is not quite right, we are happy to review eligible return requests made within 30 days of delivery.
Return eligibility
To be eligible for a return, an item must be:
- Unused, unworn, and unwashed
- In its original condition
- Returned with its original packaging and tags
- Accompanied by the order number or proof of purchase
Items showing signs of wear, washing, use, fragrance, makeup, damage, or alteration may not be accepted.
Non-returnable items
The following items are not eligible for return:
- Gift cards
- Personalized or custom-made products
- Final-sale or clearance items
- Digital products or downloads
- Items returned more than 30 days after delivery
For hygiene reasons, certain products may also be non-returnable when clearly identified on the product page.
Starting a return
Before mailing anything back, please contact us at lekamondedesigns@gmail.com with:
- Your name
- Order number
- Item you wish to return
- Reason for the return
- Photographs, when the item arrived damaged or incorrect
Returns sent without prior authorization may not be accepted.
Once approved, we will provide return instructions and the return address.
Do not send returns to an address shown on the shipping label unless we specifically instruct you to do so.
Return shipping
Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return resulted from our error.
We recommend using a trackable shipping service and retaining your shipping receipt. Leka Monde cannot guarantee receipt of returns sent without tracking.
Refunds
Once your return is received and inspected, we will email you with the outcome.
Approved refunds will be issued to the original payment method. Please allow [5–10 business days] after approval for your bank or card provider to post the refund.
Processing times vary by financial institution.
Damaged, defective, or incorrect items
Please inspect your order when it arrives.
Contact us at lekamondedesigns@gmail.com within [7 days] of delivery when an item is damaged, defective, or incorrect. Include your order number and clear photographs of the item and packaging.
We will review the issue and, when appropriate, arrange a replacement, refund, or other resolution.
Exchanges
We currently handle exchanges by return and repurchase.
To request a different product, color, or size:
- Contact us to request a return.
- Return the original eligible item.
- Place a new order for the replacement item.
This helps prevent the desired item from selling out while the return is in transit.
Sale items
Items marked Final Sale cannot be returned or exchanged.
Other discounted items may be returned when they otherwise meet the eligibility requirements stated above.
Gifts
When an eligible item was purchased as a gift, the refund will normally be issued to the original purchaser’s payment method.
Contact us at lekamondedesigns@gmail.com to discuss available options.
International returns
Customers outside the United States are responsible for return postage, customs charges, duties, taxes, and other return-related fees unless the product arrived damaged, defective, or incorrect.
Import duties and taxes originally paid to government authorities may not be refundable by Leka Monde.
Lost or refused deliveries
Leka Monde is not responsible for orders returned because an incorrect address was supplied, delivery was refused, or required customs fees were not paid.
Any refund issued for such an order may exclude original shipping charges and costs incurred in returning the package to us.
Contact us
For questions about returns or refunds, contact:
Leka Monde
Email: lekamondedesigns@gmail.com
Return address: Provided after return approval